Job Description

CC MEDICAL SECRETARY - X

The Medical Secretary supports the Safety and Medical Team with administrative tasks including the scheduling of daily
activities, organizing Team Member appointments, filing confidential records, copying forms, ordering office supplies,
preparing memos, taking meeting minutes, and more. This position is required to follow a confidential information ethics
policy regarding patients’ personal and medical information. The Medical Secretary isalso accountable for the confidential
management of medical records and patient information refraining from commenting or discussing any medical cases with
anyone outside of the Medical Team and within the scope of the respective professional pertinence. This role does not
participate in any activity that is related to the practice of medicine such as the examination of patients, drug prescription
or administration,and the performance of any surgical procedures. The Medical Secretary may provide support in CPR and
basic first aid upon receiving certified training. This position requires excellent Team Member engagement, attention to
detail, strong administration skills, knowledge of products and services.
All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way
philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member
occupying this position. All Team Members may be required to perform any other job-related duties assigned by their
Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assists Medical Teamwith their administrative duties. Compiles and records medical charts, reports, and documents.
• Assists in the preparation of memos, correspondence, e-mails, reports, meeting minutes, etc.
• Answerstelephone, schedules appointments, manageswork calendar, greets,and directspatients and visitors.
• Instructs and assists patients with the completion of medical history and information forms.
• Schedules patients for laboratory tests and medical examinations.
• Prepares LGA Forms (Landed Goods Advice) as required. Maintainsoffice filing system and overall office organization.
• Supports documentation and record-keeping on SharePoint and knows how to reference documentation on SQM.
• Assists in arranging the Medical Evacuations or Medical Leave for patients.
• Liaises with Crew Medical and Human Resources to follow up with patients on Medical Leave.
• Opens, sorts, and screens Medical Center mail. Picks up and delivers Medical Center materials as required.
• Files and retrievesMedical Center materials from files.

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Internal
• Completesrequest forms for office supplies and equipment as directed.
• Uses automated systems to access, enter,and edit patient information and logs.
• Participates in safety drills and assists with all administrative duties during an emergency.
• Maintainsthe confidentiality of patient medical and personal information at all times.
• Acknowledges and greets Guests, Visitors, And Team Members with a warm, friendly greeting.
• Ensures personal appearance, personal hygiene, and uniform appearance are always in accordance with Company
Policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.
• Maintains the continuous updating of clear and concise handover notes to eliminate any possible miscommunication
that compromises the efficiency of set processes.
FI NANCIAL RESPONSIBILITIES
• Tracks inventory and places orders with the Medical Management.
• Assists to monitor monthly financial results and performance.
QUALIFICATIONS:
• College or university degree with an emphasis on medical records or business administration.
• Extensive and excellent knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Knowledge of inventory systems and electronic record-keeping is an advantage. Ability to type 50 words per minute.
• Strong organizational skills. Effective verbal and written communications skills.
• Ability to work in a multicultural environment.
• Good verbal and written communication skills. Ability to demonstrate leadership capabilities.
• Knowledge of the best practices in office administration.
• Ability to maintain focus, attention to detail, work with strict deadlines, multitask and be flexible and adaptable

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